Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to orders placed through qervado.com. Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days will not be accepted, unless otherwise required by applicable law.

2. Return Conditions

Returned items must be in a condition that does not affect resale. Items should be complete, clean, undamaged, and returned with their original packaging, accessories, labels, manuals, protective materials, free gifts, or included parts where applicable. Items must not show signs of use beyond reasonable inspection, installation, assembly, wear, washing, alteration, odor, stains, scratches, breakage, missing parts, or customer-caused damage. We reserve the right to refuse a return or reduce the refund amount if the returned item cannot be resold after inspection.

3. How to Request a Return

To start a return request, please contact us at info@qervado.com within the return period. Please include your order number, the email address used at checkout, the reason for return, and clear photos if the return is related to damage, defects, missing items, or an incorrect item. Returns must not be sent back without approval.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery at info@qervado.com. Please provide your order number, photos of the item, photos of the packaging, the shipping label, and a brief explanation of the issue. This information helps us review the case fairly and provide a suitable solution.

5. Return Shipping Costs

If the return is caused by our error, such as a confirmed wrong item, damaged item, defective item, or missing item, we may provide a return label, cover reasonable return shipping costs, or offer another appropriate solution. If the return is caused by personal reasons, including change of mind, wrong size selected, wrong address provided, or no longer needed, the customer is responsible for return shipping costs.

6. Refund Review and Processing

After the returned item is received, we will inspect it to confirm whether it meets the return conditions. If the return is approved, the refund will be issued to the original payment method. Refunds are usually completed within 7 business days after approval, but the final posting time may depend on your bank, card issuer, Stripe, PayPal, or other payment provider processing rules.

7. Stripe and PayPal Payment Disputes

We support payments through Stripe and PayPal. If there is a problem with your order, please contact us at info@qervado.com before opening a payment dispute or chargeback. We will review your request, order record, tracking information, delivery status, product photos, communication history, and return evidence to resolve the issue. Opening a dispute before contacting us may delay the return or refund review process.

8. Non-Returnable or Refused Returns

Returns may be refused if the item is used, damaged by the customer, missing important parts, returned without approval, returned after the allowed period, or no longer suitable for resale. International orders may also be affected by customs duties, import taxes, or local charges, which are usually not refundable unless required by applicable law.